Pendle Support Limited

Requires improvementRated 20/12/2023Home care · Colne

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note19 Jan 2024
Respecting and promoting people's privacy, dignity and independence
Note19 Jan 2024
Supporting people to express their views and be involved in making decisions about their care
Note19 Jan 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note19 Jan 2024
Ensuring consent to care and treatment in line with law and guidance
Note19 Jan 2024
Staff working with other agencies to provide consistent, effective, timely care
Note19 Jan 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note19 Jan 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note19 Jan 2024
Staff support: induction, training, skills and experience

Note19 Jan 2024
The registered manager worked well with the local community and other healthcare professionals.
Note19 Jan 2024
People were empowered to maintain independence and involved in care planning decisions.
Note19 Jan 2024
Staff supported people to enjoy meaningful activities and social events, including provider-purchased caravan holidays.
Note19 Jan 2024
The service worked effectively with a variety of healthcare professionals to support people's health and wellbeing.
Note19 Jan 2024
Care plans were person-centred, detailed, and included people's goals, ambitions, religious beliefs and communication needs.
Note

Note19 Jan 2024
Improving care quality in response to complaints or concerns
Note19 Jan 2024
Meeting people's communication needs
Note19 Jan 2024
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note19 Jan 2024
End of life care and support

Note19 Jan 2024
Preventing and controlling infection
Note19 Jan 2024
Systems and processes to safeguard people from the risk of abuse
Note19 Jan 2024
Staffing and recruitment
Note19 Jan 2024
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note19 Jan 2024
Using medicines safely

Note19 Jan 2024
How the provider understands and acts on the duty of candour
Note19 Jan 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note19 Jan 2024
Engaging and involving people using the service, the public and staff
Note19 Jan 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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