Operated by Radibor Limited

Availl (Norwich)

GoodRated 29/01/2026Home care · Norwich

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Involvement in care planning
Note30 Oct 2021
Privacy and dignity
Note30 Oct 2021
Kindness and compassion of staff

effective

Note30 Oct 2021
Nutrition and hydration support
Note30 Oct 2021
Staff supervision and competency checks
Note30 Oct 2021
Consent and Mental Capacity Act compliance
Note30 Oct 2021
Staff training

Other

Note30 Oct 2021
Feedback sought from people and relatives through surveys and reviews.
Note30 Oct 2021
Staff demonstrated understanding of infection control procedures and used appropriate PPE.
Note30 Oct 2021
Complaints were handled positively and people felt confident raising concerns.
Note30 Oct 2021
People's privacy and dignity were maintained and independence was promoted.
Note30 Oct 2021
Staff received regular formal supervision and spot checks of care practice approximately every six weeks.
Note30 Oct 2021
Safe and thorough recruitment practices followed including DBS checks, references and face-to-face interviews.

responsive

Note30 Oct 2021
End of life care planning
Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Person-centred care planning

safe

Note30 Oct 2021
Infection control
Note30 Oct 2021
Recruitment practices
Note30 Oct 2021
Staffing levels
Note30 Oct 2021
Medication management
Note30 Oct 2021
Risk assessments

well_led

Note30 Oct 2021
Feedback and engagement
Note30 Oct 2021
Leadership and management
Note30 Oct 2021
Governance and auditing

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: NR1 1BY
Registered manager: Genkova, Katya
Local authority: Norfolk
Region: East
City: Norwich
Last CQC check: 29/Jan/2026 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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