Operated by SC Galaxy Care Ltd

SC Galaxy Care

GoodRated 24/08/2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note24 Aug 2023
Positive feedback from people, relatives and professionals about care quality and staff kindness
Note24 Aug 2023
Registered manager demonstrated commitment to continuous learning, including training for delegated tasks such as PEG feeding and tracheostomy care
Note24 Aug 2023
Provider monitored all care visits and communicated proactively with people if staff were running late
Note24 Aug 2023
Staff received regular supervision and annual appraisal to support professional development
Note24 Aug 2023
Provider had an internal clinical advisory group including two registered nurses and a consultant physician available to advise staff
Note24 Aug 2023
Each person had a risk assessment and mitigation plan reviewed regularly to keep people safe
Note24 Aug 2023
Medicines records were accurate, signed and completed with no unexplained gaps found in MAR charts
Note24 Aug 2023
Staff understood safeguarding responsibilities and processes were in place to report and manage allegations of abuse