Operated by Care & Support Solutions (North East) Limited

Care & Support Solutions

GoodRated 8 Jan 2023Home care · Yarm

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

13 findings

Other

Note1 Aug 2023
Feedback was actively sought from people, relatives and staff and acted upon.
Note1 Aug 2023
The registered manager fostered an open, transparent and supportive culture with an open-door policy.
Note1 Aug 2023
Personalised care plans were informative and regularly reviewed with people and relatives.
Note1 Aug 2023
People were treated with dignity, respect and kindness; independence was promoted.
Note1 Aug 2023
Staff worked effectively with external professionals including district nurses and GPs.
Note1 Aug 2023
People's support was delivered in line with assessed needs and choices, reviewed on an ongoing basis.
Note1 Aug 2023
Effective infection prevention and control systems including PPE use and hand hygiene.
Note1 Aug 2023
Staff were safely recruited with DBS checks and references obtained prior to employment.
Note1 Aug 2023
Consistent staffing ensured continuity of care; people were usually supported by the same staff.
Note1 Aug 2023
Medicines were managed safely with clear administration records and staff training in medicines management.
Note1 Aug 2023
People felt safe and were protected from abuse; staff received safeguarding training and were confident applying it.
minorgovernance1 Aug 2023
The registered manager and provider regularly reviewed the service to maintain and improve quality. However, these checks were not always recorded.
minorstaff_training1 Aug 2023
records did not always contain information on the types of training needed or when training needed to be refreshed to ensure it reflected current knowledge and best practice.