Operated by The Private Care Company Limited

The Private Care Company

GoodRated 16/02/2019Home care · Hove

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
Mental Capacity Act principles were embedded in practice, with staff seeking consent before undertaking care tasks.
Note30 Oct 2021
Complaints process was accessible and people felt confident raising concerns; no complaints had been received at time of inspection.
Note30 Oct 2021
Electronic monitoring system used to log staff arrivals and departures, ensuring visit reliability and oversight.
Note30 Oct 2021
Care plans were detailed, person-centred, and included life histories, preferences, and risk assessments; copies held both in the office and in people's homes.
Note30 Oct 2021
The registered provider demonstrated strong leadership with robust quality audits, regular feedback mechanisms, and responsive communication with staff and people.

Note30 Oct 2021
Staff support and communication
Note30 Oct 2021
Quality assurance and governance
Note30 Oct 2021
Leadership and management culture
Note20 Jun 2019
Working in partnership with others
Note20 Jun 2019
Continuous learning and improving care
Note20 Jun 2019
Engaging and involving people using the service, the public and staff