Note14 Jan 2023
DBS checks were completed before new staff started working.
Note14 Jan 2023
The service worked in partnership with multidisciplinary professionals such as social workers and district nurses.
Note14 Jan 2023
The registered manager understood their duty of candour responsibilities.
Note14 Jan 2023
Staff were positive about the culture and reported a supportive office team.
Note14 Jan 2023
Client satisfaction survey showed people were generally very satisfied with care received.
Note14 Jan 2023
People and relatives reported carers arrived on time and communicated proactively about delays.
Note14 Jan 2023
Incidents were reviewed by the registered manager and previous safety incidents were discussed in team meetings to share learning.
Note14 Jan 2023
Staff demonstrated good understanding of safeguarding and whistleblowing procedures.
Note14 Jan 2023
People told us they felt safe with the care they received and expressed high trust in their regular carers.
moderatemissed_or_late_visits14 Jan 2023
The systems in place to ensure people received their care visits as planned was not robust and the risk of failed visits had not been adequately assessed and/or mitigated.
moderatesupervision_appraisal14 Jan 2023
some staff had not received a spot check or supervision in over 12 months.
criticalgovernance14 Jan 2023
The provider did not have effective systems in place to monitor the safety and quality of the service as they had not identified the issues we found with care plans, risk assessments, consent to care,…
moderateinfection_control14 Jan 2023
The infection control policy had not been updated with information and guidelines related to COVID-19. The provider had also not assessed the risk to people receiving care or staff.
criticalstaffing_levels14 Jan 2023
The provider did not follow safe recruitment processes as they had not obtained a full employment history when recruiting new staff.
moderatestaff_competency14 Jan 2023
Staff received training in the administration of medicines, however, their competency had not been assessed in line with best practice guidance.
criticalmedication_management14 Jan 2023
Medicines were not managed safely in line with current best practice guidance. Care plans lacked sufficient detail to ensure staff understood the support people required to take their medicines.
criticalcare_planning14 Jan 2023
care plans lacked sufficient detail to ensure staff understood how to care for people safely... care plan and risk assessment did not contain any information to ensure staff understood how to carry ou…