Requires improvement

Hope Care Agency

London, W10 · Established 22/0 · Operated by Hope Care Agency Ltd

A CQC-regulated home-care provider serving London, registered since 22/0. Rated Requires improvement at its most recent CQC inspection (23/05/2025).

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What the CQC found

The five questions inspectors ask, and how Hope scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“The service worked in partnership with multidisciplinary professionals such as social workers and district nurses.”
CQC inspection report, Jan 2023

“The registered manager understood their duty of candour responsibilities.”
CQC inspection report, Jan 2023

“Staff were positive about the culture and reported a supportive office team.”
CQC inspection report, Jan 2023

Inspection history

The trajectory matters as much as the latest rating.

May 2025
Not rated
Hope Care Agency is a care at home service providing support to older people. We carried out a visit to the service on 28 January 2025. At the time of the assessment, there were 22 people receiving support with personal care. The last rating for this service w…
Jan 2023
Requires improvement
Hope Care Agency received a 'Requires Improvement' rating following a focused November–December 2022 inspection, with breaches of Regulations 12, 17, and 19 identified across risk management, medicines, recruitment, infection control, and governance. Despite s…
Jan 2021
Not rated
Jan 2021
Not rated
Jan 2020
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Hope does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at W10 5AA in London. Service area not formally published; we recommend asking the agency directly when requesting a quote.

W10

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