Hope Homecare Services Limited

Not RatedHome care · Waltham Cross

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CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

13 findings

Other

Note28 Dec 2023
Service nominated for National Care Awards for monitoring staff punctuality and delivery of high-quality care.
Note28 Dec 2023
Training provided for overseas staff on UK culture, social life and legal requirements.
Note28 Dec 2023
Service worked in partnership with GPs, district nurses and commissioners for seamless care.
Note28 Dec 2023
Strong staff engagement including appreciation emails, employee of the month, birthday cards, and occupational health cover.
Note28 Dec 2023
Innovative use of equipment to support people living with dementia, including sensory stimulation mats.
Note28 Dec 2023
Positive open culture with person-centred approach; digital migration of care plans undertaken.
Note28 Dec 2023
Management team had clear roles and responsibilities with well-established systems for monitoring the service.
Note28 Dec 2023
Accidents and incidents reviewed to identify trends and share learning with staff.
Note28 Dec 2023
Effective infection prevention and control measures with PPE provided and staff kept updated on guidance.
Note28 Dec 2023
Staff completed medicines administration training with competency checks; medication errors process in place.
Note28 Dec 2023
Robust recruitment process including DBS checks and minimum 2 professional references; good staff retention.
Note28 Dec 2023
People were safe and risks were assessed and managed well prior to service commencement, with measures recorded in care plans.
minormissed_or_late_visits28 Dec 2023
Occasionally care calls were later than expected. This was due to adverse traffic conditions.