Operated by Care Education Ltd

Staffing Connect

GoodRated 17/02/2023Home care · Hounslow

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

6 findings

Note17 Feb 2023
Staff trained in safeguarding, infection control, and medicines administration with accessible PPE supplies
Note17 Feb 2023
Person-centred culture with family involvement in care planning, regular manager home visits, and positive staff feedback on management support
Note17 Feb 2023
Effective monthly auditing regime covering MAR charts, care records, supervision, training, and home environment checks, resolving previous governance breach
Note17 Feb 2023
Personalised care plans reflecting communication needs, cultural background, religious preferences, and daily activity planners
Note17 Feb 2023
Robust recruitment procedure including DBS checks, references, right-to-work checks, and a 12-week induction with shadowing
Note17 Feb 2023
Medicines managed safely with completed MAR charts, risk assessments, and staff competency checks, resolving previous regulatory breach