Kapital Care (UK) Limited

Requires improvementRated 14/09/2023Home care · London

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note14 Sept 2023
Respecting and promoting people's privacy, dignity and independence
Note14 Sept 2023
Supporting people to express their views and be involved in making decisions about their care
Note14 Sept 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note14 Sept 2023
Staff working with other agencies to provide consistent, effective, timely care
Note14 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note14 Sept 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note14 Sept 2023
Ensuring consent to care and treatment in line with law and guidance
Note14 Sept 2023
Staff support: induction, training, skills and experience

Note14 Sept 2023
Staff worked collaboratively with external agencies including local authorities and healthcare professionals.
Note14 Sept 2023
People were supported to have maximum choice and control, with MCA principles embedded in care plans.
Note14 Sept 2023
Assessments and care plans were personalised and included protected characteristics under the Equality Act 2010.
Note14 Sept 2023
Infection prevention and control measures including PPE supply and COVID-19 policies were in place.
Note14 Sept 2023
Staff felt well supported by management and reported positive morale and good communication.
Note

Note14 Sept 2023
End of life care and support
Note14 Sept 2023
Meeting people's communication needs
Note14 Sept 2023
Planning personalised care to ensure people have choice and control
Note14 Sept 2023
Improving care quality in response to complaints or concerns

Note14 Sept 2023
Learning lessons when things go wrong
Note14 Sept 2023
Preventing and controlling infection
Note14 Sept 2023
Systems and processes to safeguard people from the risk of abuse
Note14 Sept 2023
Staffing and recruitment
Note14 Sept 2023
Assessing risk, safety monitoring and management
Note14 Sept 2023
Using medicines safely

Note14 Sept 2023
Engaging and involving people using the service, the public and staff
Note14 Sept 2023
How the provider understands and acts on the duty of candour
Note14 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note14 Sept 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info