Operated by Care Line Homecare Limited

Careline Homecare (Middlesbrough)

GoodRated 28/03/2020Home care · Middlesbrough

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
The service operated a rapid response function supporting hospital discharge and breakdown of informal care packages.
Note30 Oct 2021
The registered manager fostered an open, inclusive, positive culture and was well-regarded by both staff and people using the service.
Note30 Oct 2021
Effective quality assurance systems including audits, spot checks and annual surveys drove continuous improvement.
Note30 Oct 2021
People praised staff as kind, respectful, compassionate and dignity-preserving during personal care.
Note30 Oct 2021
Care plans were person-centred, detailed and regularly reviewed, reflecting people's current needs, preferences and life history.
Note

Note30 Oct 2021
Regulatory notifications
Note30 Oct 2021
Feedback and continuous improvement
Note30 Oct 2021
Leadership and culture
Note30 Oct 2021
Governance and quality assurance
Note28 Mar 2020
Engaging and involving people using the service, the public and staff; working in partnership with others