Operated by GoodLuck Care Limited

Goodluck Care Limited - Hounslow

GoodRated 20/12/2023Home care · Hounslow

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Other

Note20 Dec 2023
Staff felt respected, supported and valued; regular supervision, monthly online meetings and WhatsApp group communication.
Note20 Dec 2023
Active partnership working with GPs, district nurses, pharmacies, social workers, mental health teams, day centres and colleges.
Note20 Dec 2023
Regular quality assurance including care plan audits, spot checks, telephone monitoring calls and annual surveys.
Note20 Dec 2023
Person-centred care plans including life history, cultural background, religion, preferred language and gender preferences for care staff.
Note20 Dec 2023
Clear management structure with defined roles, a medicines champion, and geographic senior staff coverage.
Note20 Dec 2023
Live electronic monitoring system for care visits to ensure visits started on time and lasted the agreed duration.
Note20 Dec 2023
Strong recruitment process including right-to-work checks, two references, and DBS checks for all new staff.
Note20 Dec 2023
Comprehensive risk assessments covering mobility, moving and handling, choking, nutrition and falls with staff guidance.
Note20 Dec 2023
Robust safeguarding processes with full records of concerns, investigations, local authority correspondence, and outcomes.
Note20 Dec 2023
People received medicines safely with comprehensive MARs including dosage, frequency, allergies, GP and pharmacy details, and staff competency assessed.
minormedication_management20 Dec 2023
Where a person was refusing to take their prescribed medicines, we found that staff were not always recording the reason why the medicines were not administered.