Care Givers Limited

GoodRated 22/03/2019Home care · Colchester

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Other

Note20 Jun 2019
Regular four-weekly reviews and feedback forms evidenced ongoing involvement of people in their care.
Note20 Jun 2019
Registered manager attended local authority training sessions including virtual dementia training to develop skills.
Note20 Jun 2019
People and relatives reported staff were kind, caring and reliable, attending at times of the person's choosing.
Note20 Jun 2019
Care plans were detailed, regularly reviewed and reflected people's personal preferences, routines and choices.
Note20 Jun 2019
Staff were competent and supported through induction including shadow shifts with the registered manager.
Note20 Jun 2019
Risks to people were assessed and safely managed with clear documentation of mobility, falls and continence risks.
Note20 Jun 2019
Staff demonstrated good awareness of safeguarding procedures and knew who to inform if abuse was witnessed or alleged.
minorcomplaints_handling20 Jun 2019
A different person told us that they would not say anything as they felt they would be treated differently.
minorgovernance20 Jun 2019
The registered manager had some systems in place to manage and monitor the service on offer, but these were limited to the current size of the service and would need further development.
moderaterecord_keeping20 Jun 2019
One error not in line with regulation relating to disclose and barring checks (DBS) was brought to the registered persons attention.
minorincident_learning20 Jun 2019
A process for learning when things go wrong is for future development as the agency grows. The registered manager had difficulty in identifying examples of learning from events.