Operated by Devine Care Ltd

Bridgewater House

GoodRated 24/03/2022Home care · Hayes

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

24 findings

Note24 Mar 2022
Open culture with duty of candour understood; good partnership working with GPs, district nurses and local authority
Note24 Mar 2022
Strong staff support with monthly supervision, regular meetings, induction and ongoing training
Note24 Mar 2022
Robust quality monitoring including spot checks, audits, quality questionnaires and regular phone check-ins
Note24 Mar 2022
Staff paired with people who spoke the same language to facilitate communication
Note24 Mar 2022
Person-centred care plans developed with people and relatives, covering communication, cultural and religious needs
Note24 Mar 2022
Electronic monitoring system tracked staff attendance and lateness in real time; no missed visits in the last year
Note24 Mar 2022
Medicines were administered safely and as prescribed; staff received training and competency assessments
Note24 Mar 2022
People felt safe and were protected from avoidable harm with thorough risk assessments and management plans in place

Note24 Mar 2022
End of life care and support
Note24 Mar 2022
Improving care quality in response to complaints or concerns
Note24 Mar 2022
Supporting people to develop and maintain relationships and follow interests
Note24 Mar 2022
Meeting people's communication needs
Note24 Mar 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note24 Mar 2022
Learning lessons when things go wrong
Note24 Mar 2022
Preventing and controlling infection
Note24 Mar 2022
Using medicines safely
Note24 Mar 2022
Staffing and recruitment
Note24 Mar 2022
Assessing risk, safety monitoring and management
Note24 Mar 2022
Systems and processes to safeguard people from the risk of abuse

Note24 Mar 2022
Continuous learning and improving care; working in partnership with others
Note24 Mar 2022
Engaging and involving people, public and staff
Note24 Mar 2022
Managers and staff being clear about roles and understanding quality, risks and regulatory requirements
Note24 Mar 2022
Duty of candour: being open and honest when something goes wrong
Note24 Mar 2022
Promoting a positive, person-centred, open, inclusive and empowering culture