Operated by Ace Social Care Ltd

Ace Social Care

GoodRated 3 Oct 2023Home care · Sheffield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

22 findings

Note10 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care
Note10 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note10 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note10 Mar 2023
Staff support: induction, training, skills and experience
Note10 Mar 2023
Ensuring consent to care and treatment in line with law and guidance

Note10 Mar 2023
Accidents and incidents recorded correctly with lessons learned and service improvements made
Note10 Mar 2023
Care plans designed with people's involvement; people regularly contacted for feedback
Note10 Mar 2023
PPE plentiful and infection control training completed by all staff
Note10 Mar 2023
Robust quality assurance systems established, resolving previous breach of Regulation 17 (good governance)
Note10 Mar 2023
Thorough induction and training programme giving staff confidence to carry out duties safely
Note10 Mar 2023
Staff recruited safely with DBS checks and references obtained prior to commencement

Note10 Mar 2023
Learning lessons when things go wrong
Note10 Mar 2023
Preventing and controlling infection
Note10 Mar 2023
Using medicines safely
Note10 Mar 2023
Staffing and recruitment
Note10 Mar 2023
Systems and processes to safeguard people from the risk of abuse
Note10 Mar 2023
Assessing risk, safety monitoring and management

Note10 Mar 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note10 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering; Duty of candour
Note10 Mar 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info