Cayon Care Service

Birmingham, B45 · Established 07/0 · Operated by Miss Petronella Manners

A CQC-regulated home-care provider serving Birmingham, registered since 07/0. Rated Good at its most recent CQC inspection (24/04/2019).

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What the CQC found

The five questions inspectors ask, and how Cayon scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Consistent staffing provided continuity of care, valued highly by the person and their relative.”
CQC inspection report, Oct 2021

“The person and their relative knew how to raise concerns and reported that concerns had been addressed appropriately.”
CQC inspection report, Oct 2021

“Staff received supervision and spot checks with constructive feedback to aid development.”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Oct 2021
Good
Cayon Care Service was rated Good overall following improvements since the previous inspection, with strong person-centred care, updated staff training, and robust risk management. The Well-Led domain remained Requires Improvement due to a breach of Regulation…
Oct 2021
Requires improvement
Sheldon Community Centre, a small domiciliary care service supporting one person, was rated Requires Improvement overall at its first inspection in August 2016, with breaches of Regulation 17 identified for failing to maintain effective governance, risk manage…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Cayon does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at B45 9AH in Birmingham. Service area not formally published; we recommend asking the agency directly when requesting a quote.

B45

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