Operated by Nationwide Care Services (Worcester) Ltd

Nationwide Care Services Ltd (Worcester)

GoodRated 23/05/2023Home care · Worcester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note23 May 2023
Effective partnership working with external health and social care professionals.
Note23 May 2023
Good infection prevention and control practices with adequate PPE supplies.
Note23 May 2023
Audits, spot checks, and quality monitoring systems in place to drive improvements.
Note23 May 2023
Strong person-centred culture with manager described as approachable, accessible, and responsive to changing needs.
Note23 May 2023
Effective electronic monitoring system tracking missed/late visits and enabling prompt management oversight.
Note23 May 2023
Safe recruitment processes in place including DBS checks and references.
Note23 May 2023
Staff were trained and competency-assessed for medicines administration with no reported errors.
Note23 May 2023
People felt safe and spoke positively about staff, with consistent continuity of care reported by service users and relatives.