Oceanic Care Services Ltd

GoodRated 25/08/2023Home care · Barking

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 Aug 2023
Respecting and promoting people's privacy, dignity and independence
Note25 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note25 Aug 2023
Ensuring people are well treated and supported; equality and diversity

Note25 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note25 Aug 2023
Supporting people to live healthier lives, access healthcare services and support
Note25 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note25 Aug 2023
Staff support: induction, training, skills and experience
Note25 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note25 Aug 2023
Positive culture with open-door policy, regular staff meetings, and effective partnership working with external health and social care professionals.
Note25 Aug 2023
Registered manager carried out regular audits, spot checks, and maintained strong relationships with staff, people, and families.
Note25 Aug 2023
Person-centred care plans regularly reviewed and aligned to individual needs, preferences, and end-of-life requirements.
Note25 Aug 2023
Comprehensive training programme covering MCA, safeguarding, infection control, first aid, and food hygiene.
Note25 Aug 2023
Robust recruitment processes including DBS checks, references, and right-to-work verification.
Note

Note25 Aug 2023
Improving care quality in response to complaints or concerns
Note25 Aug 2023
Meeting people's communication needs
Note25 Aug 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and support

Note25 Aug 2023
Preventing and controlling infection
Note25 Aug 2023
Learning lessons when things go wrong
Note25 Aug 2023
Staffing and recruitment
Note25 Aug 2023
Using medicines safely
Note25 Aug 2023
Assessing risk, safety monitoring and management
Note25 Aug 2023
Systems and processes to safeguard people from the risk of abuse

Note25 Aug 2023
Working in partnership with others
Note25 Aug 2023
How the provider understands and acts on the duty of candour
Note25 Aug 2023
Engaging and involving people using the service, the public and staff; Continuous learning and improving care
Note25 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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