FitzRoy Supported Living Suffolk

Bury St. Edmunds, IP32 · Established 15/0 · Operated by FitzRoy Support

A CQC-regulated home-care provider serving Bury St. Edmunds, registered since 15/0. Rated Requires improvement at its most recent CQC inspection (Mar 2023).

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What the CQC found

The five questions inspectors ask, and how FitzRoy scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“People were supported to develop independence with staff building consistent rapport”
CQC inspection report, Feb 2024

“Communication needs met in line with Accessible Information Standards using show cards, large print and pictures”
CQC inspection report, Feb 2024

“Monthly audits overseen by registered manager with action taken on identified issues”
CQC inspection report, Feb 2024

Inspection history

The trajectory matters as much as the latest rating.

Feb 2024
Good
FitzRoy Supported Living Suffolk achieved a Good rating across all five key questions at this February 2020 KLOE inspection, maintaining its previous Good rating from 2017. The service demonstrated strong person-centred practice, safe medicines management, eff…
Mar 2023
Requires improvement
FitzRoy Supported Living Suffolk was rated Requires Improvement overall, with a regulatory breach of Regulation 17 (Good Governance) due to inadequate auditing and failure to resolve a prolonged reliance on agency staff across all five supported living setting…
Aug 2017
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What FitzRoy does

✓Homecare agencies
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at IP32 7AB in Bury St. Edmunds. Service area not formally published; we recommend asking the agency directly when requesting a quote.

IP32

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