Operated by Imagine Act And Succeed

Imagine Act and Succeed

Not RatedHome care · Manchester

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CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

15 findings

Other

Note30 Oct 2021
Complaints handled in a timely manner with satisfactory outcomes agreed
Note30 Oct 2021
People supported to access community activities and leisure opportunities
Note30 Oct 2021
Innovative 'good neighbour' scheme developed in partnership with local housing association
Note30 Oct 2021
Range of quality assurance tools in place including monthly returns, training matrix, and MAR audits
Note30 Oct 2021
Transparent incident and safeguarding reporting with lessons learned implemented
Note30 Oct 2021
Comprehensive positive behaviour support plans in place for people with complex behaviours
Note30 Oct 2021
Service working within principles of the Mental Capacity Act 2005 with decision-making tools in place
Note30 Oct 2021
Staff received appropriate training, regular supervisions (job consultations) every six weeks, and supported induction over 12-month probationary period
Note30 Oct 2021
Thorough staff recruitment process with meaningful involvement of people using the service
Note30 Oct 2021
Sufficient staffing levels maintained without use of agency staff; stable staff teams supporting people
Note30 Oct 2021
Medication errors at Fiona Gardens significantly reduced following introduction of Biodose system and dedicated medicines lead role
Note30 Oct 2021
Robust person-centred care plans and risk assessments in place with involvement of people and relatives in development and review
minorcare_planning30 Oct 2021
People living at Fiona Gardens extra care scheme did not have their end of life wishes recorded in their care files.
minorcommunication_with_families30 Oct 2021
one relative we spoke with said they would like more communication from the staff team about what their loved one had been doing
minormedication_management30 Oct 2021
the medicines lead on the day of our inspection was not aware of the requirement to ensure there was a 30 minute gap between taking the medicine and eating food