P & E Care Limited

GoodRated 21/08/2019Home care · London

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Involvement in care decisions and independence
Note30 Oct 2021
Dignity, privacy and respect
Note30 Oct 2021
Kindness and compassion

effective

Note30 Oct 2021
Healthcare access and multi-agency working
Note30 Oct 2021
Nutrition and hydration support
Note30 Oct 2021
Mental Capacity Act compliance and consent
Note30 Oct 2021
Staff induction, training and supervision

Other

Note30 Oct 2021
Incident and accident log maintained with action taken to reduce repeat occurrence
Note30 Oct 2021
Electronic MAR system enabled real-time remote monitoring of medicines administration
Note30 Oct 2021
Provider worked collaboratively with local authority commissioners and other external agencies
Note30 Oct 2021
Complaints policy in place with effective resolution; complaints log maintained
Note30 Oct 2021
People involved in care planning and supported to maintain independence
Note30 Oct 2021
People treated with dignity, respect and kindness; privacy maintained during personal care

responsive

Note30 Oct 2021
Cultural and accessibility needs
Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Person-centred care planning

safe

Note30 Oct 2021
Incident and accident management
Note30 Oct 2021
Infection control
Note30 Oct 2021
Safeguarding
Note30 Oct 2021
Safe recruitment practices
Note30 Oct 2021
Staffing levels and visit timings
Note30 Oct 2021
Medicines management
Note

well_led

Note30 Oct 2021
Regulatory compliance and notifications
Note30 Oct 2021
People's feedback and quality assurance
Note30 Oct 2021
Leadership and management culture
Note30 Oct 2021
Governance and audit effectiveness

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: SE20 8BD
Registered manager: Eyoma, Patricia
Local authority: Bromley
Region: London
City: London
Last CQC check: 21/Aug/2019 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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