Note30 Oct 2021
Provider regularly sought feedback; 75% of respondents rated service 'excellent' in September 2020 survey
Note30 Oct 2021
Service worked well with external healthcare professionals including GPs and OTs
Note30 Oct 2021
Positive feedback from people and relatives praising professionalism, reliability and compassion
Note30 Oct 2021
Registered manager open and transparent; duty of candour requirements met
Note30 Oct 2021
Accidents and incidents recorded and reviewed to prevent recurrence
Note30 Oct 2021
Good supply and use of PPE; staff engaged in COVID-19 testing and vaccination programme
Note30 Oct 2021
Staff recruited safely with full pre-employment checks including DBS, references and employment history
Note30 Oct 2021
Medicines administration improved since previous inspection; no longer in breach of Regulation 12
minorcare_planning30 Oct 2021
we found some guidance for staff had been omitted with this change... more in-depth detail was required to ensure the person's safety
minormedication_management30 Oct 2021
we found the details could be further improved to ensure people who were unable to verbally consent were supported by staff who had additional guidance on when the medicine should be given
Note29 Jan 2020
Registered manager passionate about staff development, with opportunities for career progression within the service.
Note29 Jan 2020
Complaints policy in place with evidence of investigation and appropriate action taken.
Note29 Jan 2020
Regular care plan reviews involving people and their relatives, with quarterly and annual review cycles in place.
Note29 Jan 2020
Registered manager responded promptly to inspection findings, implementing improved medicine monitoring system before inspection ended.
Note29 Jan 2020
Staff received safeguarding training and knew how to recognise and report abuse, including escalating to CQC if needed.
Note29 Jan 2020
Stable workforce with strong team culture; care workers felt valued and well-supported by management.
Note29 Jan 2020
Comprehensive, personalised care plans detailed enough for unfamiliar staff to provide appropriate care.
Note29 Jan 2020
Care workers provided with adequate travel time between calls and were not rushed, supporting safe care delivery.
Note29 Jan 2020
Robust recruitment processes including DBS checks, employment history and references for all care workers.
Note29 Jan 2020
People expressed high satisfaction with care, describing staff as 'fabulous', 'wonderful' and 'thoroughly professional'.
minorgovernance29 Jan 2020
It did not always use information gathered at reviews to drive improvement.
minorconsent_capacity29 Jan 2020
Care workers we spoke with were unable to fully provide us with their understanding of how it affected the way they worked with people.
minormedication_management29 Jan 2020
Where medicine administration was shared with family member it was not always clear which dose was administered by whom.
moderatemedication_management29 Jan 2020
A senior office member of staff undertook a medicine review; however these did not always pick up omissions on the MARs.