Operated by Givecare

Bosworth Homecare Services

GoodRated 1 Sept 2020Home care · Nottingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 Jan 2020
Respecting and promoting people's privacy, dignity and independence
Note9 Jan 2020
Supporting people to express their views and be involved in making decisions about their care
Note9 Jan 2020
Ensuring people are well treated and supported; respecting equality and diversity

Note9 Jan 2020
Ensuring consent to care and treatment in line with law and guidance
Note9 Jan 2020
Staff working with other agencies to provide consistent, effective, timely care
Note9 Jan 2020
Supporting people to eat and drink enough to maintain a balanced diet
Note9 Jan 2020
Staff support: induction, training, skills and experience
Note9 Jan 2020
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Jan 2020
Manager well-supported by regional management and maintained registration responsibilities
Note29 Jan 2020
Regular audits, quality monitoring, and feedback loops used to drive continuous improvement
Note29 Jan 2020
Effective complaints handling with written outcomes provided and lessons shared with staff
Note29 Jan 2020
Flexible and responsive service adapting to people's changing needs at short notice
Note29 Jan 2020
Strong person-centred relationships between staff and people, with dignity and privacy respected
Note29 Jan 2020

Note9 Jan 2020
End of life care and support
Note9 Jan 2020
Improving care quality in response to complaints or concerns
Note9 Jan 2020
Supporting people to develop and maintain relationships to avoid social isolation
Note9 Jan 2020
Meeting people's communication needs
Note9 Jan 2020
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note9 Jan 2020
Working in partnership with others
Note9 Jan 2020
Continuous learning and improving care
Note9 Jan 2020
Engaging and involving people using the service, the public and staff
Note9 Jan 2020
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note9 Jan 2020
How the provider understands and acts on the duty of candour
Note9 Jan 2020
Promoting a positive culture that is person-centred, open, inclusive and empowering