HICA Homecare - Grimsby

Grimsby, DN36 · Established 16/0 · Operated by H I C A

A CQC-regulated home-care provider serving Grimsby, registered since 16/0. Rated Good at its most recent CQC inspection (May 2023).

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What the CQC found

The five questions inspectors ask, and how HICA scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Partnership working with local authority and other professionals was evidenced in care records.”
CQC inspection report, Dec 2023

“The service worked within the principles of the Mental Capacity Act 2005.”
CQC inspection report, Dec 2023

“Management were visible, approachable and engaged with people, relatives and staff to drive continuous improvement.”
CQC inspection report, Dec 2023

Inspection history

The trajectory matters as much as the latest rating.

Dec 2023
Good
HICA Homecare - Grimsby was rated Good overall, with Good ratings for both Safe and Well-led at this focused inspection covering those two key questions only. Minor concerns were noted around variability in visit arrival times and inconsistent sign-off of qual…
Oct 2021
Good
HICA Homecare - Grimsby improved from Requires Improvement to Good across all five key questions at this December 2017 inspection, with 315 people receiving personal care. Residual concerns centred on inconsistent medication administration record completion ac…
Sept 2016
Requires improvement
HICA Homecare Grimsby requires improvement overall, with recurring failures in medication record accuracy, overdue care plan annual reviews (69 outstanding), insufficient audit scale, and a delayed complaint response, all compounding governance weaknesses foll…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What HICA does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at DN36 4AW in Grimsby. Service area not formally published; we recommend asking the agency directly when requesting a quote.

DN36

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