Prime Care Associates

Salisbury, SP4 · Established 17/0

A CQC-regulated home-care provider serving Salisbury, registered since 17/0. Rated Requires improvement at its most recent CQC inspection (16/03/2022).

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What the CQC found

The five questions inspectors ask, and how Prime scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Complaints handling system in place; people knew how to raise concerns”
CQC inspection report, Mar 2022

“Good working relationships with external health professionals such as GPs, community nurses and occupational therapists”
CQC inspection report, Mar 2022

“Safeguarding systems in place; staff trained and knew how to report concerns”
CQC inspection report, Mar 2022

Inspection history

The trajectory matters as much as the latest rating.

Mar 2022
Requires improvement
Prime Care Associates deteriorated from Good to Requires Improvement, with regulatory breaches identified in safe care and treatment (Reg. 12), person-centred care (Reg. 9), and good governance (Reg. 17). Recurring failures in risk management, medication recor…
Oct 2021
Requires improvement
Prime Care Associates was rated Requires Improvement overall at its first rated inspection in February 2017, with weaknesses identified across medicines management, care planning, staff supervision, MCA/DoLS compliance, and governance auditing. The service was…
Oct 2021
Requires improvement
Prime Care Associates received an overall rating of Requires Improvement at this May 2018 inspection, with breaches of Regulation 17 (good governance) due to inaccurate records, inadequate medication administration guidance, and ineffective audit processes. Ca…
Aug 2019
Good
Prime Care Associates achieved an overall Good rating at this August 2019 inspection, with improvements in medicine management and governance since the previous Requires Improvement rating. Safe remained Requires Improvement due to insufficient detail in risk…