Operated by St Anne's Community Services

St Anne's Community Services - York DCA

Not RatedHome care · York

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Oct 2025
Staff working with other agencies to provide consistent, effective, timely care
Note1 Oct 2025
Ensuring consent to care and treatment in line with law and guidance
Note1 Oct 2025
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Oct 2025
Staff support: induction, training, skills and experience
Note1 Oct 2025
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note1 Oct 2025
In most cases there was evidence of appropriate referrals and support provided to people to access health services.
Note1 Oct 2025
People's support plans generally contained good information about how people might communicate through their body language and actions.
Note1 Oct 2025
The provider responded to inspection feedback and an improvement action plan was submitted promptly on 3 November 2023.
Note1 Oct 2025
Relatives told us they felt comfortable raising concerns with the registered manager.
Note1 Oct 2025
The supported living setting was clean and tidy with a cleaning schedule including deep cleaning in place.
Note1 Oct 2025
Staff and relatives spoke positively about the registered manager, who was described as approachable, accessible, supportive and 'top notch'.

Note1 Oct 2025
Improving care quality in response to complaints or concerns
Note1 Oct 2025
Meeting people's communication needs
Note1 Oct 2025
Supporting people to develop and maintain relationships; support to follow interests and activities; planning personalised care

Note1 Oct 2025
Preventing and controlling infection
Note1 Oct 2025
Staffing and recruitment
Note1 Oct 2025
Systems and processes to safeguard people from the risk of abuse; learning lessons when things go wrong
Note1 Oct 2025
Using medicines safely
Note1 Oct 2025
Assessing risk, safety monitoring and management

Note1 Oct 2025
Engaging and involving people using the service; working in partnership; duty of candour
Note1 Oct 2025
Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; continuous learning
Note1 Oct 2025
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info