Operated by Wirral Independent Living Services Limited

Wallasey Project

GoodRated 26/09/2018Home care · Wirral

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note30 Oct 2021
Staff supported people to maintain independence, engage in hobbies, voluntary work and community activities
Note30 Oct 2021
Positive community links including with local authority and specialist health professionals
Note30 Oct 2021
New electronic records system enabling greater oversight of care delivery and staff GPS location audits
Note30 Oct 2021
Strong, experienced leadership with clear lines of accountability and transparent management culture
Note30 Oct 2021
Effective safeguarding systems with staff demonstrating good understanding of abuse types
Note30 Oct 2021
Well-maintained and up-to-date staff training records covering a wide range of topics
Note30 Oct 2021
Staff received regular supervisions and appraisals and felt well-supported
Note30 Oct 2021
Person-centred care plans with relevant risk assessments reviewed regularly
minorrecord_keeping30 Oct 2021
in one of the recruitment files we reviewed we saw that the member of staff's references were missing...they were unable to account for how or why this information was missing
moderatemedication_management30 Oct 2021
the service was not keeping appropriate records of the medication that people had been supported to take...staff did not specifically record each medication that they had supported the person to take