Operated by Reliant Angel Care Ltd

Tripple Tee Ltd

GoodRated 14/04/2022Home care · Birmingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note14 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note14 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note14 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note14 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note14 Apr 2022
Supporting people to eat and drink and access healthcare services
Note14 Apr 2022
Staff support: induction, training, skills and experience
Note14 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note14 Apr 2022
Privacy, dignity and independence actively promoted during personal care
Note14 Apr 2022
Staff felt valued, supported and received regular supervision and team meetings
Note14 Apr 2022
Good partnership working with district nurses, occupational therapists and local authority
Note14 Apr 2022
Effective quality assurance systems with action plans addressing identified improvements
Note14 Apr 2022
Person-centred care planning with people and relatives fully involved in assessments
Note14 Apr 2022
Effective infection control with appropriate PPE use, praised by relatives during COVID

Note14 Apr 2022
End of life care and support
Note14 Apr 2022
Meeting people's communication needs
Note14 Apr 2022
Planning personalised care to ensure people have choice and control
Note14 Apr 2022
Improving care quality in response to complaints or concerns

Note14 Apr 2022
Learning lessons when things go wrong
Note14 Apr 2022
Assessing risk, safety monitoring and management
Note14 Apr 2022
Preventing and controlling infection
Note14 Apr 2022
Using medicines safely
Note14 Apr 2022
Staffing and recruitment
Note14 Apr 2022
Systems and processes to safeguard people from the risk of abuse

Note14 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note14 Apr 2022
How the provider understands and acts on the duty of candour
Note14 Apr 2022
Engaging and involving people using the service, the public and staff
Note14 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note14 Apr 2022
Working in partnership with others and continuous learning