Note29 Jan 2020
People's privacy and dignity consistently respected; staff promoted independence and described their role with warmth
Note29 Jan 2020
Effective quality monitoring including annual satisfaction surveys, random surveys and regular audits of files and records
Note29 Jan 2020
Registered manager provided strong visible leadership, still delivered direct care, and conducted unannounced spot checks
Note29 Jan 2020
Person-centred care planning with full involvement of people using the service; care plans reviewed at least every six months
Note29 Jan 2020
Staff received regular supervision, appraisals and observations of practice by the registered manager
Note29 Jan 2020
Comprehensive training programme covering MCA, safeguarding, dementia care, medicines and more, with annual refreshers
Note29 Jan 2020
Medicines managed safely with competency spot checks, accurate administration records and no unexplained gaps found
Note29 Jan 2020
Robust recruitment process including enhanced criminal records checks, two written references and employment history verification
Note29 Jan 2020
Sufficient staffing levels with consistent staff allocation; no missed visits and punctual attendance reported by all service users
Note29 Jan 2020
People felt safe and staff demonstrated clear understanding of safeguarding responsibilities and whistleblowing procedures
Note20 Jun 2019
Accessible complaints procedure with all complaints recorded and addressed; accessible information available in different font sizes for those with visual impairments.
Note20 Jun 2019
Positive feedback from people and relatives regarding staff kindness, dignity, respect, and promotion of independence.
Note20 Jun 2019
Strong quality assurance system including monthly unannounced spot checks, annual satisfaction questionnaires, and regular audits of medicines, care plans, and staff records.
Note20 Jun 2019
Person-centred care plans developed with full involvement of people, reviewed at least every six months, and written in a respectful, detailed manner.
Note20 Jun 2019
Staff received thorough induction, mandatory training, specialist training (dementia, MCA), regular supervision, observations of practice, and annual appraisals.
Note20 Jun 2019
Robust recruitment process including enhanced criminal records checks, face-to-face interviews, and employment history verification.
Note20 Jun 2019
Sufficient staffing levels with staff allocated locally to minimise travel time and late arrivals; people received consistent care from the same staff group.
Note20 Jun 2019
People felt safe with care provided; risk assessments were comprehensive and updated every six months or more frequently when needs changed.
minormedication_management20 Jun 2019
staff had not always informed the registered manager about the application of creams. The registered manager took immediate action to resolve this situation, which included the implementation of a new…