Continuity of Care Services Limited

GoodRated 21/10/2017Home care · Maidstone

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note6 Dec 2023
The well-led rating improved from Requires Improvement to Good, reflecting sustained leadership development.
Note6 Dec 2023
Infection control practices were robust, with regular PPE compliance checks and clear guidance for staff.
Note6 Dec 2023
People were involved in recruiting their own support staff, including interviewing candidates.
Note6 Dec 2023
Staff wellbeing was actively supported through mental health first aiders and an anonymous electronic feedback application.
Note6 Dec 2023
The provider commissioned mock CQC inspections twice yearly and engaged a social care consultant to drive continuous improvement.
Note6 Dec 2023
The registered manager was joint chair of the local Skills for Care Registered Managers network, demonstrating exceptional partnership working.
Note6 Dec 2023
Medicines were managed safely including complex administration such as PEG feeding, with monitoring systems in place.
Note6 Dec 2023
People were supported by consistent small teams of familiar staff, promoting trust and continuity of care.