Operated by Rainbow Trust Children's Charity

Rainbow Trust Childrens Charity 1

GoodRated 9 Jun 2017Home care · Sunderland

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note7 Sept 2023
Lessons learned from incidents shared with the staff team to prevent recurrence.
Note7 Sept 2023
Staff recognised through 'Sunshine Award' and 'Star of the Month' initiatives, fostering strong rapport between leadership and workforce.
Note7 Sept 2023
Strong partnerships with hospitals, hospices, palliative care networks, counselling services, and community organisations.
Note7 Sept 2023
Highly positive staff culture with staff feeling supported, valued, and empowered; open-door policy with management.
Note7 Sept 2023
Annual 'snapshot' audit gathering feedback from adults and children nationally, used to inform the local operational plan.
Note7 Sept 2023
Effective quality assurance system with regular audits covering care plans, supervisions, environmental risk assessments, rostering and welfare checks.
Note7 Sept 2023
Strong infection prevention and control procedures with sufficient PPE supplies and staff training.
Note7 Sept 2023
Safe recruitment practices with pre-employment checks including DBS checks and references before employment.
Note7 Sept 2023
Robust risk assessment processes in place, including detailed community outing risk assessments and health/wellbeing risk identification during the assessment process.
Note7 Sept 2023
Families praised staff for being compassionate, responsive, and treating each family as individuals, providing tailored support during emotionally demanding circumstances.