Operated by Mary Ruth Care Services Limited

Mary Ruth Care

GoodRated 15/11/2022Home care · Sheffield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

21 findings

Note22 Feb 2023
Regular spot checks and competency evaluations of staff with follow-up training and mentoring
Note22 Feb 2023
Service worked closely with other health and social care professionals including GPs and district nurses
Note22 Feb 2023
Very positive feedback from people and relatives about management responsiveness and quality of care
Note22 Feb 2023
Accidents and incidents monitored and analysed with lessons communicated to all staff via multiple channels
Note22 Feb 2023
Effective infection control procedures with good PPE stocks
Note22 Feb 2023
Sufficient staffing levels with company cars provided to reduce burden on staff
Note22 Feb 2023
Robust recruitment processes including DBS checks and pre-employment vetting
Note22 Feb 2023
Medicines managed safely with regular staff training, competency assessments and audits
Note22 Feb 2023
People felt safe and staff arrived on time with consistent continuity of care from a core group of staff
minorrecord_keeping22 Feb 2023
We discussed with the field manager the need to collate this feedback into reports and newsletters, so people could see any improvements made as a result of their feedback
minorcare_planning22 Feb 2023
the care plans we checked needed clearer information around the positioning of bed rails. A consent to treatment document was signed...but there was no evidence of consent to restraint

Note22 Feb 2023
Learning lessons when things go wrong
Note22 Feb 2023
Preventing and controlling infection
Note22 Feb 2023
Using medicines safely
Note22 Feb 2023
Staffing and recruitment
Note22 Feb 2023
Systems and processes to safeguard people from the risk of abuse
Note22 Feb 2023
Assessing risk, safety monitoring and management

Note22 Feb 2023
Working in partnership with others
Note22 Feb 2023
Managers and staff being clear about their roles, quality performance, risks and regulatory requirements; Continuous learning
Note22 Feb 2023
How the provider understands and acts on the duty of candour
Note22 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info