Operated by Saint John of God Hospitaller Services

SJOG Hospitaller Services Northern Supported Living

GoodRated 8 Apr 2023Home care · Darlington

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

23 findings

Note4 Aug 2023
Staff working with other agencies; Supporting people to live healthier lives and access healthcare services
Note4 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Aug 2023
Staff support: induction, training, skills and experience
Note4 Aug 2023
Assessing people's needs and choices; Delivering care in line with standards, guidance and the law
Note4 Aug 2023
Ensuring consent to care and treatment in line with law and guidance

Note4 Aug 2023
People were active in their local community and supported to pursue individually preferred activities.
Note4 Aug 2023
The service worked in partnership with other health and social care professionals and engaged people and staff through regular meetings and surveys.
Note4 Aug 2023
Management team described as always available and supportive; staff felt personally and professionally supported.
Note4 Aug 2023
Staff supported people to access a variety of medical and health related services including GPs, district nurses, speech and language therapists, dieticians and opticians.
Note4 Aug 2023
There were enough appropriately skilled and trained staff to meet people's needs flexibly.
Note4 Aug 2023

Note4 Aug 2023
Preventing and controlling infection
Note4 Aug 2023
Staffing and recruitment
Note4 Aug 2023
Assessing risk, safety monitoring and management; Systems and processes to safeguard people from the risk of abuse
Note4 Aug 2023
Using medicines safely

Note4 Aug 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note4 Aug 2023
Duty of candour; Continuous learning and improving care
Note4 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note4 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info