Operated by Care Sante Kent Limited

Care Sante Kent

GoodRated 23/10/2024Home care · Herne Bay

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Promoting independence
Note30 Oct 2021
Dignity, respect and privacy

effective

Note30 Oct 2021
Health needs monitoring
Note30 Oct 2021
Mental Capacity Act compliance
Note30 Oct 2021
Staff training and induction

Other

Note30 Oct 2021
Staff received annual appraisals, spot checks, and opportunities for career progression including Diplomas in Health and Social Care.
Note30 Oct 2021
The provider responded promptly to a data protection breach and worked with partner agencies to resolve it.
Note30 Oct 2021
A three-year business plan was in place and the service was forward thinking about future domiciliary care provision.
Note30 Oct 2021
The service was proactive in participating in pilot projects with health and social care stakeholders.
Note30 Oct 2021
Care plans were person-centred and reflected people's wishes, preferences and independence goals.
Note30 Oct 2021
People were treated with dignity and respect; staff were described as kind, caring and friendly.

responsive

Note30 Oct 2021
Feedback and service development
Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Person-centred care planning

safe

Note30 Oct 2021
Safeguarding procedures
Note30 Oct 2021
Recruitment practices
Note30 Oct 2021
Staffing levels and continuity
Note30 Oct 2021
Medicines management
Note30 Oct 2021
Risk assessment and care planning

well_led

Note30 Oct 2021
Registered manager oversight
Note30 Oct 2021
Communication with people and staff
Note30 Oct 2021
Quality assurance and auditing

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: CT6 6ED
Registered manager: Kimber, Rebecca
Local authority: Kent
Region: South East
City: Herne Bay
Last CQC check: 23/Oct/2024 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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