Operated by Leicester City Council

Reablement Provider Service

OutstandingRated 2 Jun 2026Home care · Leicester

CQC Key Questions

Safe

Outstanding

People are protected from abuse and avoidable harm.

Effective

Outstanding

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

10 findings

Note30 Oct 2021
Strong quality assurance systems including MAR checks, audits, feedback questionnaires, and performance monitoring
Note30 Oct 2021
Proactive training culture; staff able to request additional training such as mental health courses
Note30 Oct 2021
Regular unannounced spot checks by reablement officers to monitor care quality and staff practice
Note30 Oct 2021
58 commendations received in first five months of 2017 from people using the service
Note30 Oct 2021
Over 90% of care packages delivered within 24 hours of hospital discharge; re-admission rates between 4–8%
Note30 Oct 2021
Staff issued with handheld devices for real-time care plan updates, lone worker safety alerts, and GPS tracking
Note30 Oct 2021
Innovative virtual Hospital Discharge Service supporting 250 people, enabling 90%+ to remain at home after 91 days
Note30 Oct 2021
Exceptionally well planned and person-centred reablement care with multidisciplinary team including occupational therapists and physiotherapists
moderatecommunication_with_families30 Oct 2021
One complaint was about a person whose mobility needs were not communicated properly with the service...resulted in them falling...breakdown in communication between the social work staff and the domi…
minorrecord_keeping30 Oct 2021
a copy of the checks was not included in the person's personnel file. We mentioned this to the registered manager who quickly put these in place