Operated by EveryDay Care & Support Ltd

EveryDay

Requires improvementRated 27/01/2025Home care · North Shields

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

19 findings

Note25 Oct 2022
Positive feedback from people, relatives and external partners regarding leadership and caring approach
Note25 Oct 2022
Strong external partnerships with health professionals, charities, universities and community organisations
Note25 Oct 2022
Open, learning culture with duty of candour upheld and timely CQC notifications
Note25 Oct 2022
Strong governance and auditing arrangements with board-level scrutiny of incidents, accidents and complaints
Note25 Oct 2022
Robust safeguarding training, policies and whistleblowing systems with staff comfortable raising concerns
Note25 Oct 2022
Person-centred and regularly reviewed risk assessments informed by external healthcare professionals
Note25 Oct 2022
Safe medicines management with auditing systems, body maps and competency assessments
Note25 Oct 2022
Comprehensive induction including the Care Certificate
Note25 Oct 2022
Safe recruitment processes including ID checks, references, values-based interview and DBS checks
Note25 Oct 2022
Sufficient, reliable staffing with people reporting staff arrived on time and there was no reliance on agency staff

Note25 Oct 2022
Preventing and controlling infection
Note25 Oct 2022
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note25 Oct 2022
Assessing risk, safety monitoring and management
Note25 Oct 2022
Using medicines safely
Note25 Oct 2022
Staffing and recruitment

Note25 Oct 2022
Duty of candour
Note25 Oct 2022
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note25 Oct 2022
Managers and staff being clear about their roles; Continuous learning and improving care
Note25 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info