Operated by Manchester City Council - Adult Directorate

Building Independence Team

GoodRated 25/01/2020Home care · Manchester

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Promoting independence
Note30 Oct 2021
Dignity, respect and privacy
Note30 Oct 2021
Person-centred care and support planning

effective

Note30 Oct 2021
Healthcare needs support
Note30 Oct 2021
Mental Capacity Act compliance
Note30 Oct 2021
Supervision and support
Note30 Oct 2021
Staff training and competency

Other

Note30 Oct 2021
Quality monitoring included monthly cross-service manager meetings, MAR chart audits and observed practice checks in people's homes.
Note30 Oct 2021
Registered manager was approachable, supportive and understood CQC notification responsibilities.
Note30 Oct 2021
Strong partnership working with other organisations and smooth transition to long-term providers by working alongside them.
Note30 Oct 2021
Cultural and faith needs were acknowledged and respected within support plans, risk assessments and staff observations.
Note30 Oct 2021
Staff were caring and compassionate, going above and beyond including supporting a person with a terminal condition to fulfil a bucket list and plan their funeral.
Note

responsive

Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Cultural and faith responsiveness
Note30 Oct 2021
Flexibility and responsiveness to individual needs
Note30 Oct 2021
Needs assessment and care planning

safe

Note30 Oct 2021
Staffing levels and recruitment
Note30 Oct 2021
Medicines management
Note30 Oct 2021
Risk assessment and management
Note30 Oct 2021
Safeguarding people from abuse

well_led

Note30 Oct 2021
Partnership working
Note30 Oct 2021
Leadership and staff support
Note30 Oct 2021
Governance and quality monitoring

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: M18 8HE
Registered manager: Wilson, Suzanne
Local authority: Manchester
Region: North West
City: Manchester
Last CQC check: 25/Jan/2020 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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