Note18 Nov 2023
Strong partnership working with district nurses, occupational therapists and GPs
Note18 Nov 2023
Diverse staff base recruited to meet cultural and religious needs of people supported
Note18 Nov 2023
Registered manager maintained good oversight and drove continuous improvement
Note18 Nov 2023
Staff trained in medicines administration with regular competency checks
Note18 Nov 2023
Safe recruitment practices including full work histories, references and DBS checks
Note18 Nov 2023
Sufficient staffing levels with regular staff teams and advance rotas provided to people
Note18 Nov 2023
Person-centred care plans and risk assessments with clear staff guidance
Note18 Nov 2023
Positive feedback from people and relatives about care quality and staff friendliness
Note29 Jan 2020
Quality assurance system including questionnaires, staff meetings and file audits was in place
Note29 Jan 2020
Registered manager promoted an open, positive, person-centred culture and acted promptly on identified shortfalls
Note29 Jan 2020
Complaints were dealt with appropriately and in a timely way
Note29 Jan 2020
People and relatives were fully involved in assessment and care planning processes
Note29 Jan 2020
Care workers were described as kind, caring and compassionate, treating people with dignity and respect
Note29 Jan 2020
Care workers were well-trained with regular updates, spot checks, supervisions and appraisals
Note29 Jan 2020
People consistently felt safe with care workers and reported no missed visits
moderategovernance29 Jan 2020
the issues found with the medication administration sheets (MARS) had not been identified in the quality assurance checks
minorrecord_keeping29 Jan 2020
although people said that their risks were well-managed and care workers told us how they managed risks we found that their risk assessments did not always show how risks were to be managed
moderateconsent_capacity29 Jan 2020
None of the service's staff had received MCA training through Take 4 Care...There were no mental capacity assessments on any of the care files that we viewed
moderatemedication_management29 Jan 2020
The medication administration record sheets (MARS) that had been returned to the office for safe storage showed some gaps in recording. The codes had not been used to show if or why people had not tak…