Operated by Arck Living Solutions Ltd

Claremont

Not RatedHome care · Goole

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Oct 2025
Respecting and promoting people's privacy, dignity and independence
Note1 Oct 2025
Supporting people to express their views and be involved in making decisions about their care
Note1 Oct 2025
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Oct 2025
Adapting service, design, decoration to meet people's needs
Note1 Oct 2025
Staff working with other agencies to provide consistent, effective, timely care
Note1 Oct 2025
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Oct 2025
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note1 Oct 2025
Staff support: induction, training, skills and experience
Note1 Oct 2025
Ensuring consent to care and treatment in line with law and guidance

Note1 Oct 2025
One family member who raised a complaint was satisfied with the outcome.
Note1 Oct 2025
Some relatives felt involved and engaged with the service.
Note1 Oct 2025
People had end of life care plans documenting their preferences and wishes.
Note1 Oct 2025
People were able to personalise their rooms and were included in decisions relating to interior decoration.
Note1 Oct 2025
People's medicines were safely managed and people received their medicines as prescribed.
minorcommunication_with_families1 Oct 2025

Note1 Oct 2025
End of life care and support
Note1 Oct 2025
Improving care quality in response to complaints or concerns
Note1 Oct 2025
Meeting people's communication needs
Note1 Oct 2025
Planning personalised care to ensure people have choice and control

Note1 Oct 2025
Engaging and involving people using the service, the public and staff
Note1 Oct 2025
How the provider understands and acts on the duty of candour
Note1 Oct 2025
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note1 Oct 2025
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by Manu Integrity Services Ltd

Not rated0.9 km awayEast Riding of Yorkshire

Registered manager: Manunure, Chipo

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