Operated by Mrs Abigail Mary Summerhill

Cheshire Rural Care

GoodRated 16/06/2018Home care · Nantwich

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

12 findings

Other

Note30 Oct 2021
Registered manager fulfilling statutory notification obligations to CQC.
Note30 Oct 2021
Quality assurance surveys and feedback forms in place, with action taken in response to findings.
Note30 Oct 2021
Good communication with external professionals including local authority social work teams.
Note30 Oct 2021
Warm and caring culture described as a 'family feel', with written compliments praising staff for 'going the extra mile'.
Note30 Oct 2021
Regular audits of medication, care plans and daily logs with evidence of improvement actions taken.
Note30 Oct 2021
Person-centred care plans written in the first person, with people and relatives involved in their creation.
Note30 Oct 2021
Staff received training across a wide range of topics including dementia care, MCA, moving and handling and infection control.
Note30 Oct 2021
Safe recruitment procedures in place including DBS checks, photo ID and two references.
Note30 Oct 2021
Strong continuity of care with a small, consistent staff team enabling deep knowledge of individual needs.
Note30 Oct 2021
People consistently reported feeling safe, describing staff as 'trustworthy', 'brilliant' and 'excellent'.
minorrecord_keeping30 Oct 2021
We found some care plans did not reflect the high level of person centred information that the registered provider held.
minorsupervision_appraisal30 Oct 2021
We identified some gaps in the registered provider's formal supervision schedule and received assurances that this was being addressed with a commitment to providing formal supervision every three mon…