Operated by HF Trust Limited

HF Trust Ormiston

GoodRated 17/12/2022Home care · Coleford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

18 findings

Note17 Dec 2022
Provider worked openly with CQC, commissioners and local authority safeguarding and quality teams.
Note17 Dec 2022
Staff demonstrated high morale, person-centred approach and insight into people's needs; professionals described the service as 'organised', 'well-led' and 'in regular contact'.
Note17 Dec 2022
Registered manager maintained strong oversight through audits, meetings and provider reporting systems, resulting in a 'huge improvement' noted by professionals.
Note17 Dec 2022
Incidents reviewed regularly with de-brief sessions and learning shared in staff meetings to improve the service.
Note17 Dec 2022
Safe recruitment practices including a 3-stage assessment process and enhanced pay to attract staff with the right skills for complex needs.
Note17 Dec 2022
Medicines errors had reduced and stayed low since June 2022 following improvements to medicines management.
Note17 Dec 2022
People's health and well-being risks had been assessed and were managed safely, with staff able to accurately describe risks without referring to support plans.
minorcommunication_with_families17 Dec 2022
management team had yet to establish effective working relationships with other professionals and one relative who told us about difficulties in getting the information / action they needed or wanted.

Note17 Dec 2022
Learning lessons when things go wrong
Note17 Dec 2022
Preventing and controlling infection
Note17 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note17 Dec 2022
Using medicines safely
Note17 Dec 2022
Staffing and recruitment
Note17 Dec 2022
Assessing risk, safety monitoring and management

Note17 Dec 2022
Engaging and involving people, the public and staff, and working in partnership with others
Note17 Dec 2022
Duty of candour and continuous learning and improving care
Note17 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note17 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by Agincare UK Limited

Good1.4 km awayGloucestershire

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