Operated by Hand On Heart Care Services Limited

Hand on Heart Care

GoodRated 7 Aug 2024Home care · Harrow

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

12 findings

Note29 Jan 2020
No complaints had been received; people felt confident to raise concerns
Note29 Jan 2020
One missed visit handled transparently with swift remedial action and open communication with person and local authority
Note29 Jan 2020
Cultural and religious needs respected, including matching care staff who spoke people's first language
Note29 Jan 2020
Strong, responsive communication between the nominated individual, people using the service and relatives
Note29 Jan 2020
Service operated in line with Mental Capacity Act 2005, documenting capacity assessments and power of attorney details
Note29 Jan 2020
Staff provided with induction aligned to Care Certificate standards and ongoing regular training and supervision
Note29 Jan 2020
Care plans were person-centred, tailored to individual needs, likes and dislikes
Note29 Jan 2020
Medicines managed safely with accurate administration records maintained
Note29 Jan 2020
Safe staff recruitment procedures in place with thorough pre-employment checks including DBS, references and right to work verification
minorgovernance29 Jan 2020
There was no formalised spot check system in place
moderategovernance29 Jan 2020
There was no registered manager in post due to the departure of the former registered manager.
minorsafeguarding29 Jan 2020
one was a little unsure when asked about types of abuse but did know that they should keep people safe