Hand on Heart Care

Harrow, HA1 · Established 19/0 · Operated by Hand On Heart Care Services Limited

A CQC-regulated home-care provider serving Harrow, registered since 19/0. Rated Good at its most recent CQC inspection (Aug 2024).

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What the CQC found

The five questions inspectors ask, and how Hand scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“No complaints had been received; people felt confident to raise concerns”
CQC inspection report, Jan 2020

“One missed visit handled transparently with swift remedial action and open communication with person and local authority”
CQC inspection report, Jan 2020

“Cultural and religious needs respected, including matching care staff who spoke people's first language”
CQC inspection report, Jan 2020

Inspection history

The trajectory matters as much as the latest rating.

Jul 2024
Not rated
Date of assessment 22 April to 5 June 2024. Hand on Heart Care provides personal care to people in their own homes. There were 4 people using the service when we carried out the assessment. During the assessment we contacted 4 people’s relatives, 8 care staff,…
Jan 2020
Good
Hand on Heart Care received a Good rating across all five key questions at its first inspection since registering in April 2017, supporting just two people in their homes. The service demonstrated safe, person-centred care with strong communication, though min…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Hand does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at HA1 1LJ in Harrow. Service area not formally published; we recommend asking the agency directly when requesting a quote.

HA1

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