Note27 Jan 2021
Complaints were logged, investigated, and acted upon promptly, including adjusting staffing rotas in response to feedback
Note27 Jan 2021
Robust quality assurance including call time audits, monthly checks with people, and quality assurance surveys with high satisfaction results
Note27 Jan 2021
Strong management structure with out-of-hours support line, regular staff meetings, appraisals, and open approachable leadership
Note27 Jan 2021
Care plans were comprehensive, written in partnership with people and relatives, regularly reviewed and kept up to date
Note27 Jan 2021
People and relatives described staff as kind, caring and professional, with dignity and independence consistently promoted
Note27 Jan 2021
Staff received thorough induction, ongoing training, and regular competency checks including manager spot checks
Note27 Jan 2021
People received support from a consistent team of workers who understood risks and supported people safely, with medicines managed safely
Note15 Sept 2018
Equality, diversity, and dignity consistently promoted across the staff team
Note15 Sept 2018
End of life care planning offered including cultural and spiritual wishes
Note15 Sept 2018
Monthly quality assurance questionnaires and routine welfare calls to ten people per month
Note15 Sept 2018
Clear management structure with approachable registered manager and open-door policy
Note15 Sept 2018
Person-centred care plans detailed individual preferences, dietary needs, communication requirements, and hobbies
Note15 Sept 2018
Regular supervision, monthly meetings, and yearly appraisals supported staff development
Note15 Sept 2018
Effective induction programme including Care Certificate, shadowing, and probationary period
Note15 Sept 2018
Staff received specialist medicines training and regular competency checks with MAR records maintained in people's homes
Note15 Sept 2018
Robust recruitment including DBS checks and references before staff commenced work
Note15 Sept 2018
People felt safe with care staff and reported timely arrivals with no missed calls