First Choice Home Care

Norwich, NR16 · Established 08/0 · Operated by First Choice Home Care Ltd

A CQC-regulated home-care provider serving Norwich, registered since 08/0. Rated Requires improvement at its most recent CQC inspection (22/04/2025).

What the CQC found

The five questions inspectors ask, and how First scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

“Staff described management as approachable with an on-call number for advice.”
CQC inspection report, Oct 2022

“Management team understood and acted on duty of candour and CQC notification responsibilities.”
CQC inspection report, Oct 2022

“Care files were personalised, shaped around people's preferences and support needs, with goals to support wishes.”
CQC inspection report, Oct 2022

Inspection history

Apr 2025
Not rated
First Choice Home Care (Snetterton) is a domiciliary care agency providing personal care support to people living in their own homes. At the time of the assessment there were 56 people who were in receipt of the regulated activity of personal care. We had prev…
Oct 2022
Requires improvement
First Choice Home Care was rated Requires Improvement overall, with both Safe and Well-led downgraded from Good due to a breach of Regulation 17 (Good Governance). Quality assurance, medicines audits, recruitment checks, and staffing levels were not always rob…
Jan 2020
Not rated
Jan 2020
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Registered at NR16 2JU in Norwich. Service area not formally published; we recommend asking the agency directly when requesting a quote.

NR16

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