Note17 Jan 2023
Staff had received training in safeguarding, MCA, infection prevention and control, and medication.
Note17 Jan 2023
Service worked closely with external agencies including local authority safeguarding teams and healthcare professionals.
Note17 Jan 2023
Effective quality assurance arrangements including medication audits, spot checks and incident reviews.
Note17 Jan 2023
Relatives and staff were complimentary about the registered manager and overall service quality.
Note17 Jan 2023
No missed calls reported; staff communicated promptly when running late.
Note17 Jan 2023
Consistent staffing ensured people received care from a regular core team who understood their needs.
Note17 Jan 2023
Staff supported people with choice, control and independence, focusing on strengths and positive risk-taking.
Note17 Jan 2023
People and relatives reported feeling safe and expressed confidence in the staff team.
moderatesafeguarding17 Jan 2023
The DBS certificate for one member of staff was received 17 days after they commenced in post. There was no evidence of a completed Adult First Check or risk assessment.
moderaterecord_keeping17 Jan 2023
there was no evidence of a second reference having been received for three out of four members of staff.
moderatestaff_competency17 Jan 2023
there was no evidence to demonstrate staff had had their competency assessed to ensure they were skilled to undertake this task safely.
Note30 Oct 2021
100% of survey respondents satisfied with care, staff skills, respect and dignity
Note30 Oct 2021
Registered manager now in post; open and transparent culture with quality monitoring systems including audits and surveys
Note30 Oct 2021
Complaints policy accessible and complaints addressed promptly
Note30 Oct 2021
Person-centred care plans with detailed risk assessments, life histories and individual preferences recorded
Note30 Oct 2021
Positive, caring relationships between staff and people using the service; dignity and privacy maintained
Note30 Oct 2021
Mental Capacity Act principles applied consistently; capacity assessments and best interest decisions documented
Note30 Oct 2021
Medicines administered as prescribed with competency assessments, protocols for PRN medicines and regular audits
Note30 Oct 2021
Staff received safeguarding training and understood whistleblowing responsibilities
Note30 Oct 2021
Safe recruitment procedures in place including DBS checks, references, application forms and interviews
Note30 Oct 2021
Staffing levels restored to meet contracted hours following previous breach of Regulation 18; new computerised rota system introduced to track travel times and ensure call punctuality