Crediton Care Services Limited

Requires improvementRated 8 Mar 2023Home care · Crediton

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

26 findings

caring

Note23 Aug 2023
Respecting and promoting people's privacy, dignity and independence
Note23 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note23 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity

Other

Note23 Aug 2023
Environmental risk assessments were completed in people's homes prior to care commencing.
Note23 Aug 2023
People were actively involved in care planning and day-to-day decisions about their care.
Note23 Aug 2023
Infection control practice was robust, with PPE compliance monitored and no concerns raised.
Note23 Aug 2023
Staff supported people's dignity, respect and independence consistently and compassionately.
Note23 Aug 2023
Medicines management was safe, with appropriate policies, staff training, and competency spot checks in place.
Note23 Aug 2023
Staffing levels met people's needs; no missed calls reported and visits consistently ran to schedule.
Note23 Aug 2023
People and relatives were unanimously positive about the caring nature of staff, with all saying they would recommend the service.
moderateincident_learning23 Aug 2023
There were currently no clear systems in place to report and learn from any accidents and incidents.
moderatecare_planning23 Aug 2023
Where people had known risks, for examples in relation falls and skin integrity, some care records required further development to record risk mitigation measures staff could follow.
criticalstaff_competency23 Aug 2023
provider had failed to ensure a full employment history had been obtained as required. Additionally, the dates of employment on the references did not correspond with that on the staff member's applic…
criticalgovernance23 Aug 2023
Current governance arrangements had failed to identify the concerns identified during the inspection relating to the appropriate escalation, notification and management of safeguarding concerns.
criticalsafeguarding23 Aug 2023
an allegation had been made by a service user against a member of staff... no further action had been taken. The provider had failed to act in accordance with their own policy

safe

Note23 Aug 2023
Preventing and controlling infection
Note23 Aug 2023
Using medicines safely
Note23 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note23 Aug 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note23 Aug 2023
Staffing and recruitment
Note23 Aug 2023
Systems and processes to safeguard people from the risk of abuse

well_led

Note23 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note23 Aug 2023
Continuous learning and improving care and working in partnership with others
Note23 Aug 2023
Engaging and involving people using the service, the public and staff
Note23 Aug 2023
How the provider understands and acts on the duty of candour
Note23 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: EX17 3LB
Registered manager: Major, Samantha
Local authority: Devon
Region: South West
City: Crediton
Last CQC check: 03/Aug/2023 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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