Austin Ben - Stoke

Newcastle under Lyme, ST5 · Established 15/0 · Operated by Austin Ben Ltd

A CQC-regulated home-care provider serving Newcastle under Lyme, registered since 15/0. Rated Good at its most recent CQC inspection (Aug 2019).

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What the CQC found

The five questions inspectors ask, and how Austin scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Relatives felt satisfied with medicine support and were generally complimentary about Austin Ben - Stoke”
CQC inspection report, May 2023

“An action plan was in place following audits to continue making improvements to medicines management”
CQC inspection report, May 2023

“People were offered a choice about whether they took their medicines and their choice was respected”
CQC inspection report, May 2023

Inspection history

The trajectory matters as much as the latest rating.

May 2023
Insufficient evidence to rate
This targeted inspection of Austin Ben – Stoke was prompted by concerns about medicines management; no evidence of harm was found, though improvements were needed to 'when required' medicine instructions on MARs. Overall and key question ratings were not chang…
Jun 2019
Not rated
Apr 2017
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Austin does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at ST5 9QA in Newcastle under Lyme. Service area not formally published; we recommend asking the agency directly when requesting a quote.

ST5

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Registered manager: Matthews, Erica

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