Agape Healthcare Limited

GoodRated 9 Oct 2019Home care · Birmingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
Staff were respectful, considerate and promoted people's privacy and dignity.
Note30 Jan 2021
Person-centred and culturally sensitive care
Note30 Jan 2021
Consistency of care staff and relationship building

Note30 Oct 2021
Systems to monitor if people were at risk of not eating and drinking sufficient amounts were not robust.
Note30 Oct 2021
Staff induction and training records were not robust or consistently maintained.

Note30 Oct 2021
Sufficient staffing levels maintained with bank staff available when needed.
Note30 Oct 2021
Provider improved involvement of people in developing their care plans.
Note30 Oct 2021
Manager was readily contactable and responsive to staff and service users.
Note30 Oct 2021
People were supported by consistent, regular staff enabling positive relationships.
Note30 Oct 2021
Manager introduced a weekly process to seek people's views and ensure regular contact.
Note30 Oct 2021
People said staff were caring, kind and considerate, and respected their wishes and dignity.

Note30 Oct 2021
Care records remained incomplete and did not always capture people's preferences and lifestyle choices.
Note30 Jan 2021
Complaints and concerns handling
Note30 Jan 2021
Responding to changing care needs

Note30 Oct 2021
Recruitment checks did not robustly demonstrate staff were fit and proper persons (breach of Regulation 19).
Note30 Oct 2021
Risk assessment guidance for staff was sometimes incomplete or contradictory.

Note30 Oct 2021
Quality monitoring processes were ineffective; governance breach of Regulation 17.
Note30 Oct 2021
No registered manager in post since September 2014; breach of registration condition.
Note30 Jan 2021
Response to previous CQC inspection findings
Note30 Jan 2021
Staff supervision and appraisal
Note30 Jan 2021
Registered manager in post
Note30 Jan 2021
Quality monitoring systems