Note26 Mar 2022
Duty of candour understood and practised; all required CQC notifications had been made.
Note26 Mar 2022
Monthly newsletters to staff and people using the service, with annual quality surveys analysed and shared.
Note26 Mar 2022
Staff recognition and wellbeing programme including long service awards, accolades, and private healthcare cash-back benefits.
Note26 Mar 2022
Proactive partnership working with healthcare professionals including occupational therapists and community nurses.
Note26 Mar 2022
Registered manager maintained regular quality assurance audits covering medication, recruitment, late/missed calls, and care plans.
Note26 Mar 2022
Strong recruitment process including competency-based interviews, DBS checks, and structured induction with shadowing.
Note26 Mar 2022
Open learning culture with quarterly incident analyses and lessons learned team meetings.
Note26 Mar 2022
Electronic care planning system monitored medicines and generated alerts for missed administrations.
Note26 Mar 2022
Robust safeguarding training in place; all staff could demonstrate recognition of abuse signs.
Note26 Mar 2022
People reported feeling safe and well supported, with consistent care staff arriving on time and staying for the full duration of visits.
Note30 Oct 2021
Staff demonstrated good understanding of MCA and actively supported people to make their own choices.
Note30 Oct 2021
100% of people were satisfied with carer support in the most recent annual survey.
Note30 Oct 2021
Robust quality assurance including monthly audits, spot checks, annual surveys and six-monthly franchise audits.
Note30 Oct 2021
Open and inclusive culture with staff encouraged to contribute ideas through supervisions and team meetings.
Note30 Oct 2021
Strong continuity of care through small staff teams, enabling prompt identification of changes in health needs.
Note30 Oct 2021
Medicines were managed safely with competency checks on administration and monthly MAR audits.
Note30 Oct 2021
Detailed, person-centred care plans were co-produced with people and regularly reviewed and updated.
Note30 Oct 2021
Staff were safely recruited, well trained including specialist areas such as dementia, palliative care, oxygen therapy and stroke awareness.
Note30 Oct 2021
People and relatives consistently reported feeling safe and well supported by kind, caring staff who went above and beyond.
minorcommunication_with_families30 Oct 2021
A one or two relatives said they felt they were not always responded to quickly when they emailed the registered manager or office.
minormissed_or_late_visits30 Oct 2021
I called because we weren't always getting the full half hour call, they did speak to the staff but then it slipped again. It's frustrating.
minorcomplaints_handling30 Oct 2021
They don't seem to listen, the carers are great but the registered manager or care supervisors don't always seem to take on board my concerns.