Operated by Silverlight Care Limited

Home Instead – Eastbourne and Hailsham

OutstandingRated 13/02/2026Home care · Polegate

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CQC Key Questions

Safe

Outstanding

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

29 findings

caring

Note30 Oct 2021
Involving and listening to people who use the service
Note30 Oct 2021
Promoting independence and supporting people's choices
Note30 Oct 2021
Kindness, dignity and respect in care delivery

effective

Note30 Oct 2021
Staff supervision and appraisal
Note30 Oct 2021
Nutrition, hydration and health needs support
Note30 Oct 2021
Mental Capacity Act compliance and best interests decision-making
Note30 Oct 2021
Staff induction, training and development

Other

Note30 Oct 2021
Life journals co-created with people to capture values, history and preferences, supporting continuity of person-centred care as needs changed.
Note30 Oct 2021
Proactive medicines management with thorough staff training, daily stock checks, body maps for patches, and a new real-time medication system being trialled.
Note30 Oct 2021
Staff felt highly valued with 97% proud to work for the company and 100% saying the service was well run, supported by regular supervisions and annual appraisals.
Note30 Oct 2021
Reliable, punctual service with IQ timecard system triggering office checks if staff are more than 15 minutes late, with no missed visits reported.
Note30 Oct 2021
Strong community engagement including chairing the Wealdon Dementia Action Alliance, nearly 300 Dementia Friends, and liaising with police, fire service and social workers.

responsive

Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Reducing social isolation through activities and community links
Note30 Oct 2021
Flexible response to changing needs
Note30 Oct 2021
Person-centred care planning tailored to individual needs

safe

Note30 Oct 2021
Medicines management and administration
Note30 Oct 2021
Staffing levels and safe recruitment
Note30 Oct 2021
Risk management enabling choice and independence
Note30 Oct 2021
Safeguarding people from abuse and avoidable harm

well_led

Note30 Oct 2021
Community engagement and innovation in dementia care
Note30 Oct 2021
Staff engagement and accountability
Note30 Oct 2021
Quality assurance and continuous improvement
Note30 Oct 2021
Leadership culture, values and governance

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: BN26 6HY
Registered manager: Cottrell, Bibi
Local authority: East Sussex
Region: South East
City: Polegate
Last CQC check: 13/Feb/2026 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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