Operated by Westminster Homecare Limited

Westminster Homecare Limited – West London

Not RatedHome care · Brentford

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note5 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note5 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note5 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note5 Oct 2022
Staff working with other agencies; supporting people to access healthcare
Note5 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Oct 2022
Staff support: induction, training, skills and experience
Note5 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note5 Oct 2022
Open culture, good teamwork, supportive registered manager and duty of candour understood
Note5 Oct 2022
Strong governance with regular audits, spot checks and prompt corrective action
Note5 Oct 2022
Effective complaints handling, with improvements since last inspection
Note5 Oct 2022
Dedicated end of life care team to provide continuity
Note5 Oct 2022
Person-centred care plans including life history and end of life wishes
Note5 Oct 2022
Comprehensive induction including the Care Certificate, regular training and three-monthly supervision

Note5 Oct 2022
End of life care and support
Note5 Oct 2022
Meeting people's communication needs
Note5 Oct 2022
Planning personalised care to ensure people have choice and control
Note5 Oct 2022
Improving care quality in response to complaints or concerns

Note5 Oct 2022
Continuous learning and improving care; working in partnership with others
Note5 Oct 2022
Engaging and involving people using the service, the public and staff
Note5 Oct 2022
How the provider understands and acts on the duty of candour
Note5 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note5 Oct 2022
Promoting a positive, person-centred, open, inclusive and empowering culture